Product teams live in Jira. But customer feedback rarely does. Instead, it’s scattered across support tickets, Slack threads, sales calls, and spreadsheets. Signals get lost, product managers waste time chasing them down, and customers feel ignored.
Released Feedback fixes that. It turns your Jira roadmaps into public roadmaps and idea portals, giving customers and stakeholders a direct way to share feedback.
Turn customers into fans with feedback portals
Customers often feel like their requests disappear into a void. They send an email or drop a note in the in-app feedback form, and then… never hear back. That’s how you lose engagement and trust.
With Released, your customers get a direct channel to your product team: a dedicated portal to share feedback, follow the roadmap and track every request they’ve ever left in a personal inbox. No more black holes. Customers can follow your progress, feel heard, and become active participants in your product journey.
And the best part, you can create private portals for your stakeholders — whether that's sales, marketing or executives — to keep them in the loop and give them a dedicated space to share feedback.
An inbox built for product teams
Feedback comes from everywhere — sales, support, success, internal teams. Instead of chasing it across tools, the Released Inbox puts it all in one place.
You can triage quickly, link feedback to relevant Jira work items and quickly respond. Even manage feedback across multiple portals from the same view. One inbox to get you to inbox zero.
Feedback, right where you need it in Jira
Copy-pasting feedback into Jira? Not anymore. Released brings the customer voice straight into your workflow.
Every Jira work item gets its own feedback section, and in Jira Product Discovery, requests roll up into insights linked directly to your ideas. It’s customer context without the manual work.
Closing the loop
Great products are built through iteration, never in a straight line. Released makes that loop seamless.
Here’s how it all comes together:
Customer → Portal → Inbox → Jira → Roadmap → Release notes ↩
A customer shares feedback through the portal. That feedback flows into your inbox, where you triage and connect it to Jira. From there, it becomes part of the roadmap and eventually makes its way into release notes. Finally, the update is shared back with the customer.
That’s the loop closed.
What makes Released different
Other tools in the market want to be your complete product management suite. They’re complex, duplicate functionality you already have in Jira, create silos of information that go unused, and often require a full-time champion just to keep them running.
Released is different. It sits on top of Jira. Lightweight, fast, and fully connected. Feedback, insights, roadmaps, and release notes all stay in sync, directly within the system where your team is already managing its work.
The perfect add-on for Jira Product Discovery
Jira Product Discovery is where you prioritize and validate ideas. Released is where you capture the raw customer voice. Together they give you the full picture, from feedback to prioritization, to delivery, and back to the customer.
Think of Released as the product portal for JPD. It makes collecting feedback simple, managing it effortless, and linking it directly to ideas seamless, all without changing your existing Jira Product Discovery workflow.
What our beta customers say
But don’t just take our word for it — here’s what our beta customers are saying.
Built what matters
Released turns your customer feedback into action. Capture requests, link them to Jira work, prioritize with your roadmap, and share progress back with customers — all in one seamless loop.
Build what matters and keep your team aligned. Try Released today.
